stubhub refund policy

Ads by Money. Our Standards: The Thomson Reuters Trust Principles. NYU Local editor in chief, aspiring dolphin trainer. StubHub policy is that all sales stay active until the event is officially canceled by the venue or the performer/team. StubHub's FanProtect Guarantee : StubHub StubHub Taxes 2023: Write-offs, Taylor Swift Ticket Sales and More Refund ? : r/stubhub - Reddit Required fields are marked *. Their customer service number is 8667882482. So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? McGill does not apply where individuals seek monetary relief disguised as a public injunction, StubHub said. am I just fucked out of $250? Stubhub does not accept returns and does not have a return policy. When deciding whether to go through the Ticketmaster resale vs StubHub resale process, the policies and protections offered by the platforms are important to consider. Re: Refund? Customers can keep their credits if they like. The email from StubHub says, "We apologize but unfortunately your seller is not able to provide the tickets you originally purchased". Reply anytime to let us know how we can improve. Scan this QR code to download the app now. You can send a private message to us here @TeamStubHub. Unfortunately there is too much of this happening because of Stubhub's customer service problems so it falls on you to have to call and wait . As part of the settlement, StubHub also has to communicate any changes to its refund policies in advance, make good on its promises and process refund requests quickly. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." Unfortunately, fake StubHub tickets happen, as I learned at Kaskades Pier 94 concert Saturday night. Login to add posts to your read later list, Event Ticketing Resources For Secondary and Primary, payout of close to $20 million in refunds to more than 75,000 consumers, a statement published by StubHub following the settlements reads. Copyright 2023, All Rights Reserved | Some TicketNews posts have affiliate links - it may receive a commission if you click a link and purchase tickets or other products. Use of this website signifies your agreement to our. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. Your email address will not be published. Of course! Go with that one and theyll connect you with a representative. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. However, there are some cases where StubHub may give you a refund, or even replacement tickets. If yes then, in this case, you can resell your tickets on StubHub and offer someone else the opportunity to attend.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); In some cases, StubHub has a policy that protects buyers by requiring ticket vendors to refund money. All quotes delayed a minimum of 15 minutes. Most recently, a divided panel in Hodges v. Comcast Cable Communications LLC ruled that the McGill rule applies only to forward-looking injunctions that seek to prevent future violations of law for the benefit of the general public as a whole.. Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. It also covers you if an event is cancelled or rescheduled, necessitating the purchase of new tickets.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_8',151,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); On StubHub, you have two options for reselling your ticket. Others were postponed. Dollar Scholar Asks: Do I Need a Safe for Storing Financial Documents? Top 868 StubHub Reviews - ConsumerAffairs From that StubHub wallet page you can request a refund instead of keeping the credit. Have you made a mistake by purchasing an excessive number of tickets? The Hollywood Reporter is a part of Penske Media Corporation. The settlements will mean a payout of close to $20 million in refunds to more than 75,000 consumers in the nine impacted states and District of Columbia, depending on how many consumers claim refunds. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. StubHub will contact you as soon as possible. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. Email is another option for requesting a refund. The total number of refunds associated with the settlement is difficult to piece together, and likely could fluctuate depending on how many impacted consumers make claims in the process. Factbox: Why are Hollywood writers threatening to strike? Based on the scenario, StubHub may provide you with one of the following: If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund. All You Need To Know About StubHub Refund Policy Viagogo, a tickets marketplace, bought StubHub in February 2020. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. But for anyone considering purchasing tickets to a forthcoming event via StubHub thinking that they can just get a refund for a cancelled event 120 days later, I'd advise against it for now. Despite the unprecedented circumstances that led to mass cancellations of events last year, StubHub had a responsibility to abide by the terms of its own guarantee policy, said Maryland Attorney General Brian Frosh in a statement. Sometimes email clients send our first email to a spam or promotions folder. StubHub has the final decision on whether or not you will receive a refund. Reuters provides business, financial, national and international news to professionals via desktop terminals, the world's media organizations, industry events and directly to consumers. The company contended that this case is, in fact, a series of private contract disputes between StubHub and dissatisfied customers. If you sold a Taylor Swift Eras Tour ticket in late 2022, for example, you won't receive the funds until after the concert date in 2023. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. The California Supreme Courts McGill decision, he said, addressed a public injunction claim quite similar to the claim against StubHub, calling for a prohibition on allegedly deceptive advertising. StubHub vs Ticketmaster refunds & ticket protection. OK, I think this show has been rescheduled to September 7, 2022. Opinions expressed are those of the author. Even though refund policies are set according to the individual sellers' terms of service, StubHub issues refunds on their own too. You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). Leonard of Los Angeles, CA Verified Reviewer. If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. StubHub Returns and Refund Policies Did StubHub's changed ticket refund policy violate Mass. law? Phone Call 1-866-788-2482. StubHub wont refund me for tickets I never received? : r/stubhub - Reddit

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